House rules & policies

1. General regulations

1. The following regulations have been established by Ganh Da Dia Retreat Hotel to ensure safety, stability, and the protection of the interests of our Customers ("Guests").
2. These regulations may be amended from time to time and published on this page.
3. Comply with the regulations of the State and Ganh Da Dia Retreat Hotel on ensuring disease prevention and control safety.
4. All guests staying must bring valid identification documents according to the Residence Law.

2. Check-in, check-out and service hours

• Check-in: 14:00-20:00.
• Check-out: 06:00-12:00.
• Early check-in or late check-out incurs a 50,000 VND/hour surcharge.
• Hourly stay (no overnight): 200,000 VND for the first two hours, then 50,000 VND/hour.
• Service hours: 06:00-22:30 daily.
• The front desk stores luggage during service hours.

3. Deposit and cancellation

• Pay 70% deposit to hold a room.
• Booking is non-refundable.
• Refund and cancellation policy: Services are non-refundable for any reason.
• Room rates exclude VAT and breakfast.

4. Children and extra beds

• Children under 5 stay free when sharing existing bedding.
• Children aged 5 to under 12 stay free when sharing a bed.
• Guests aged 12 and over are charged as adults.
• Extra bed or mattress available on request; surcharge follows current rates.
• Family Room has two double beds (1.6 m x 2 m).

5. Smoking

• Smoking is allowed only in designated areas, outdoor private balconies and rooftop bar.
• Violation incurs a 2,000,000 VND per stay cleaning and deodorizing fee.

6. Food, drinks and pets

• Ganh Da Dia Retreat Hotel strictly forbids cooking in the room.
• Do not bring outside food or drinks without notifying Reception.
• Do not bring strong-smelling fruits and foods (durian, jackfruit, fish sauce) into the hotel room.
• Pets are not accepted.

7. Security, property and conduct

• Please take care of your valuables. Ganh Da Dia Retreat Hotel is not legally responsible for loss or damage to Guests' personal property.
• When leaving the room, ensure (i) all electrical equipment is off; (ii) room door is locked; (iii) do not give the room key to others.
• Do not bring any weapons, chemicals, or explosives into the hotel at any time.
• Guests must compensate for damages to items and equipment caused by Guests.
• All illegal acts within the hotel are strictly prohibited.
• If having visitors, Guests must inform Reception and leave visitor's ID. Visitors are not allowed in the Guest's room after 20:00.
• Behave properly in public areas and keep noise low.
• Please comply with pool operating hours. Pool closes at 20:00. Do not use pool from 20:00 to 5:00.
• Management may request Guests to leave without refund if they violate house rules.
• Refund and cancellation policy: Services are non-refundable for any reason.
• Noise: Guests cannot bring sound systems/speakers larger than 20x20x20 cm. After 21:30, keep volume low.
• Perform other procedures according to regulations at each time (if any).

8. Guest services

• The front desk gives you taxi numbers to call yourself; no hotel shuttle is available.
• Motorbike rental: 150,000 VND/day.
• Group bookings: contact Hotline / Zalo 0962.754.448.

1. Information we collect

Full name; phone number; email; country/province; booking details (stay dates, number of guests, room type, special requests); contact message content.

2. How we use it

Confirm bookings and provide services; send booking confirmation emails; contact you for support; send promotional offers (only with your consent); respond to requests from competent state authorities.

3. Scope of use

Used internally only to manage guests, process bookings and provide customer care. We do not sell, trade or share it with third parties for commercial purposes without your consent, except at the request of competent state authorities.

Payment information is processed and reconciled automatically by the bank through SePay. The website does not store your card numbers, passwords or bank login details.

4. Retention period

Until the purpose of collection is fulfilled, or until you request cancellation, except where the law requires a mandatory retention period.

5. Security commitment

We apply appropriate technical and management measures against unauthorized access, data loss, disclosure and misuse.

6. Your rights

Request to review, update or correct your information; request that we stop using or delete it; file a complaint if it is misused. Contact: 0962.754.448 · hotelganhdadia@gmail.com.

7. Cookies

The website may use cookies and browser storage to remember your preferences (language, light/dark mode, booking cart) and to analyze visits. You can disable cookies in your browser; some features may then not work fully.

8. Third-party links

The website links to Google Maps, Zalo, Facebook and SePay. The hotel is not responsible for the privacy policies of these websites.

1. Purpose

Sets out payment methods, the confirmation process and each party's responsibilities when booking at Ganh Da Dia Retreat Hotel. Booking on the website means you agree to the terms below.

2. Payment methods

• a) Online payment by bank-transfer QR code (VietQR), reconciled through SePay — for bookings made on the website:
• Scan the QR code or transfer the exact amount and content shown on the payment screen.
• The payment code is valid for the time shown on screen. If it expires, generate a new one.
• The system records your payment automatically once the bank confirms it. You do not need to send a screenshot of the transfer.
• b) Payment at the front desk (cash or bank QR transfer) — for the remaining balance at check-in and any extra services.

3. Confirmation process

1. Choose your room, enter your information and agree to the house rules and policies.
2. Transfer the 70% deposit via QR code (VietQR), reconciled through SePay.
3. Once the system verifies full payment, the booking is created and a booking confirmation email with the electronic contract (PDF) is sent to your email.
4. If payment has not been received, the booking is not confirmed and the room is not held.

4. Special cases

• Underpayment, overpayment or wrong transfer content: reception contacts you during service hours to resolve it. The booking is confirmed only once the full deposit is received.
• Payment arrives after the payment code has expired: the system still records it and reception contacts you to confirm the room.
• You have paid but the room type has just sold out (booked at the same time through another channel): reception contacts you to arrange an equivalent room type, or refunds 100% of the amount paid within 07-15 business days.

5. Cancellation and refunds

Bookings are non-refundable (see Part 1, section 3). Refunds apply only when the hotel is at fault, as described in section 4.

6. Payment security commitment

We do not store your bank account details or sensitive payment information; transaction data is protected in accordance with the law.

7. Payment support

0962.754.448 · hotelganhdadia@gmail.com.

1. Business information

• Ganh Da Dia Retreat Hotel
• Address: Ganh Da Dia Gate, Phu Hanh hamlet, Tuy An Dong, Dak Lak province, Vietnam
• Field: accommodation services

2. Contact

Website ganhdadiahotel.com · Hotline 0962.754.448 · Email hotelganhdadia@gmail.com.

3. Scope of services on the website

Room information and bookings (6 room groups); rooftop Bar & Lounge information; nearby-destination information around Ganh Da Dia; customer advice and support. Room rates and offers are updated from time to time.

4. Transaction process

Choose dates and room → enter guest information → agree to the house rules and policies → transfer the deposit via QR code (VietQR) reconciled through SePay → receive a confirmation email → check in and pay the remaining balance at the front desk.

5. Payment method

See Part 3.

6. Information security

See Part 2.

7. Customer rights and responsibilities

• Responsibilities: provide complete, accurate information; pay as agreed; comply with the hotel's house rules.
• Rights: receive full information about services; raise complaints or feedback on quality; get support resolving any issues.

8. Hotel rights and responsibilities

Provide services matching the information published; support guests throughout their stay; protect guest information; resolve related complaints.

9. Dispute resolution

Negotiation and mediation are preferred. Unresolved disputes are referred to the competent authorities in Vietnam under the law.